Privacy Policy
Effective Date: June 4, 2026
Welcome to Tiffinwala — Home-cooked tiffin, delivered daily. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
1. Information We Collect
a) Information You Provide
- Account Information: Name, email address, phone number, and password when you register as a User or Provider.
- Profile Information: Delivery address, profile photo, and preferences.
- Provider Information: Business name, kitchen details, menu items, pricing, and availability.
- Payment Information: We do not store card details directly; payments are processed via secure third-party gateways.
b) Information Collected Automatically
- Device type, operating system, and app version.
- IP address and location data (with your permission).
- Usage data such as pages visited, features used, and time spent on the app.
2. How We Use Your Information
- To create and manage your account.
- To process orders and facilitate tiffin delivery.
- To communicate with you about your orders, updates, and promotions.
- To improve our platform and personalize your experience.
- To comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Tiffin Providers: To fulfill your orders.
- Payment Processors: To handle transactions securely.
- Service Providers: Who assist us in operating the platform (e.g., hosting, analytics).
- Legal Authorities: When required by law or to protect our rights.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.
5. Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.
6. Your Rights
- Access and update your personal information via your profile settings.
- Request deletion of your account and data.
- Opt out of marketing communications at any time.
7. Children's Privacy
Tiffinwala is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of Tiffinwala after changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us through the following channels:
We typically respond within 24 hours. Please provide a detailed description of your issue when contacting us so we can assist you more efficiently.